The university has licensed a particular brand of anti-virus software for all students, faculty, staff, etc. The department I do IT work for (my day job) has a central console that allows administrators to monitor the status of the anti-virus software on all the computers on the network.
I know it well, as I was the one who set it up.
Unfortunately, it’s a piece of crap and is two major versions out of date (the university only got the newer versions a short while ago). It’s also not going to be supported soon, so we had to upgrade it.
Most end-user software seems to handle in-place updates really well. Mozilla Firefox, Windows, even Acrobat Reader update really easily. Certain other software, like Apache, MySQL, and other such things also update reasonably smoothly.
This anti-virus console is not one of those things.
I honestly couldn’t think of something that’s more of a pain in the ass to upgrade.
It turned out to be faster and easier to simply install the newer console on a different server, configure it by hand, and then manually re-install the client software on the 200 or so desktop systems (again, by hand) than it was to try to upgrade the existing console.
The new one’s quite a bit better than the old one, but there’s still no built-in “upgrade in-place” feature, so in a few years someone’s (hopefully I’ll be in grad school by then) going to have upgrade to the next version. That’ll suck; a lot of the configuration is stored in some unknown way, and not accessible to the GUI or the configuration files. If even the tiniest thing gets out of whack (which happens on occasion), diagnosing the problem (not to mention fixing it) is a massive pain in the ass.
Compare that to Windows Server Update Services — a simple Group Policy change on the clients and the clients get all their Windows Updates from the WSUS server, which can manage which updates are to be deployed to clients. Quick, simple, and scalable, all through an intuitive GUI.
Say what you will about Microsoft, but they have enterprise-class management down pat. This anti-virus company, though…not so much…